Privacy Policy
Last Updated: November 24, 2025
This Privacy Policy describes how Telvexa ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website located at telvexa.online and any related services, workshops, or platforms we operate (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Services. This includes:
Account and Registration Data: When you register for a workshop, create an account, or enrol in a programme, we collect your name, email address, and any other details you submit during registration.
Contact and Enquiry Data: When you contact us via email, telephone, or our contact forms, we collect your name, contact details, and the content of your message.
Payment Data: If you purchase access to workshops or other paid Services, payment information is collected and processed by our authorised third-party payment processors. We do not store full payment card details on our systems.
User-Generated Content: Any content you submit through our Services, including workshop submissions, feedback, or forum contributions, is collected and stored by us.
1.2 Information Collected Automatically
When you access our Services, certain information is collected automatically through standard web technologies:
Usage Data: We collect information about how you interact with our Services, including pages visited, features used, session duration, and navigation paths.
Device and Technical Data: We collect information about the device and software you use to access our Services, including IP address, browser type and version, operating system, screen resolution, and device identifiers.
Log Data: Our servers automatically record log data including your IP address, request timestamps, referring URLs, and server response codes.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognise returning visitors, maintain session state, and gather analytics data. Please refer to Section 7 of this policy for further detail on our use of cookies.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including analytics providers, advertising partners, and social media platforms, where you have permitted those parties to share your information. We may combine this information with data we hold about you.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing and Improving Services: To deliver, maintain, and improve our Services, including processing registrations, granting access to workshop content, and responding to technical issues.
Communications: To send you confirmations, administrative notices, updates relating to your enrolments, and responses to your enquiries.
Marketing and Promotional Communications: With your consent where required, to send you information about new workshops, features, offers, and other updates we believe may be of interest to you. You may opt out of marketing communications at any time.
Analytics and Research: To understand how our Services are used, identify trends, measure effectiveness, and make data-driven improvements to content and functionality.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other harmful or illegal activity.
Legal Compliance: To comply with applicable legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.
Personalisation: To tailor content, recommendations, and experiences to your preferences and usage patterns where applicable.
3. Legal Bases for Processing
We process your personal information only where we have a valid legal basis to do so. Depending on the specific processing activity, we rely on one or more of the following legal bases:
Contractual Necessity: Processing is necessary to fulfil our obligations under a contract with you, such as providing access to workshops you have purchased.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services, ensuring security, and communicating with users, provided those interests are not overridden by your rights and interests.
Consent: Where we rely on your consent, for example in relation to certain cookies or direct marketing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We engage trusted third-party companies and individuals to perform functions on our behalf, including hosting, payment processing, email delivery, analytics, and customer support. These parties are authorised to use your information only as necessary to provide services to us and are bound by appropriate confidentiality and data protection obligations.
Business Transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
In all cases where we share your information, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection standards.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of your active relationship with us and your use of our Services; our legal obligations, including applicable statutes of limitations; whether you have raised a query, complaint, or dispute that requires us to retain relevant records; and the ongoing need to prevent fraud or abuse of our Services.
When personal information is no longer required, we will securely delete or anonymise it in accordance with our internal data management procedures.
6. Data Security
We implement and maintain reasonable and appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our Services.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, inform you promptly in accordance with applicable obligations.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function, improve user experience, and provide information to website operators. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted.
7.2 Types of Cookies We Use
Strictly Necessary Cookies: These cookies are required for our Services to function correctly. They enable core features such as authentication, session management, and security. These cookies cannot be disabled.
Analytical and Performance Cookies: These cookies help us understand how visitors interact with our Services by collecting information such as page views and user journeys. This allows us to improve the performance and usability of our Services.
Functional Cookies: These cookies allow our Services to remember your preferences and provide enhanced, personalised features.
Targeting and Advertising Cookies: We or our advertising partners may place these cookies to deliver relevant promotional content and measure the effectiveness of advertising campaigns.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notification when a cookie is set. Disabling certain cookies may affect the functionality of our Services. For more information about managing cookies, consult your browser's help documentation.
8. Your Rights
Subject to applicable law, you may have the following rights in relation to your personal information:
Right of Access: You have the right to request a copy of the personal information we hold about you and information about how it is used.
Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as where it is no longer necessary for the purposes for which it was collected.
Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may have the right to receive your personal information in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to processing of your personal information where we rely on legitimate interests as the legal basis, or where processing is for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 11 of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may request that you verify your identity before we are able to act on your request.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. This Privacy Policy applies only to information collected by our Services. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material, we will provide additional notice, such as by email or a prominent notice within our Services. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Telvexa
29 Rosebank Rd, Countesthorpe, Leicester LE8 5YA, United Kingdom
Email: contact@telvexa.online
Phone: +44 2392 779686
We are committed to working with you to resolve any concerns you may have about our handling of your personal information.